Privacy Policy
Overview
Cyrus Counselling is committed to protecting your privacy in accordance with British Columbia’s Personal Information Protection Act (PIPA). This page explains how personal information collected through this website is handled.
What This Website Collects
- Information you provide by email, such as your name and email address
- Booking information submitted through the Jane scheduling platform
- Basic analytics data about how the site is used, collected through Google Analytics
Booking and appointment information you submit through Jane is collected and governed under Jane’s own Privacy Notice, not this page. This Privacy Policy covers only what happens on cyruscounselling.ca itself.
No sensitive personal or clinical information is collected through this website.
Third-Party Platforms Used
Platform |
Purpose |
Compliance |
|---|---|---|
|
Jane App |
Online booking |
Canadian platform, Canadian servers, PIPA BC compliant |
|
Google Analytics (GA4) |
Basic anonymized usage data |
Does not identify individual visitors |
|
Google Ads |
Measures the effectiveness of our search advertising, including tracking when a website visit leads to a completed booking (conversion tracking) |
Associates site visit data with ad interactions in a form that does not disclose your identity to Cyrus Counselling |
Where Your Information Is Stored
Some third-party tools used on this site, including Google Analytics, may store or process information on servers located outside Canada, including in the United States. Where this occurs, that information may be subject to the laws of that jurisdiction, including potential access by that country’s authorities.
Retention
We retain contact and booking information only as long as necessary for the purpose it was collected, or as required by law, after which it is securely deleted.
Text Messaging (SMS)
This practice’s phone number, 778.907.9888, may be used for calls and text messages directly with clients, including responding to inquiries and coordinating scheduling. Message frequency varies, and message and data rates may apply. Reply STOP at any time to stop receiving text messages, or HELP for assistance. No mobile phone number or text messaging opt-in information is shared with third parties or affiliates for marketing or promotional purposes.
Cookies
This site uses cookies to support basic functionality and, where you consent, to understand how the site is used. See our Cookie Policy for full details, including how to review or change your preferences at any time.
Security
We take reasonable administrative and technical steps to protect the personal information we hold, appropriate to its sensitivity.
Your Rights
Under PIPA, you have the right to request access to the personal information we hold about you, request correction if it’s inaccurate or incomplete, and withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Requests can be directed to cyrus@cyruscounselling.ca.
Complaints
If you have concerns about how we’ve handled your personal information, please contact us directly first so we can try to resolve it. If we’re unable to resolve your concern, you may file a complaint with the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC), the independent body responsible for overseeing compliance with PIPA.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements.
This page was last updated October 2, 2026